Terms & Conditions
While dealing with us through any mode including, but not restricted to the website or mobile application, you agree to the following terms and conditions:
1. REGISTRATION AND SUBSCRIPTION
a. Before placing an order with us, you are required to complete the registration form using our online services.
b. Once you have completed the registration form, you can place orders with us and even opt subscribe to a periodic delivery by payment of prescribed fees.
c. Each registration is for a single user only. We advise you not to share your login credentials with anyone.
d. Responsibility for the security of any passwords issued rests with you and if you find that such security is being compromised you take collective actions immediately.
e. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
f. Such registration/subscriptions/one time orders can only be made for the purpose of personal use only and not for resale. Any business entity interested in being associated with us may contact us directly.
2. ORDERING FROM US
a. Once you have completed the registration form, order can be placed through the website or the mobile application.
b. Acceptance of the order takes place when we confirm the order by email, text message or mobile application notifications
c. Delivery will be made by us or through our distribution network/channels partners.
d. Uninstalling the mobile application will not result in cancellation of order.
a. On receipt of such order, you are advised to consume it within the time mentioned on the package.
b. Customers are advised to store the products as per the instructions mentioned on the package and as one would, in normal parlance, and not otherwise.
c. Any irregularities found in the products due to non-compliance of the expiry date and storage at your end shall be at your own risk.
d. We shall not be held responsible for any irregularities found in the products ordered through third party distributors.
e. If purchasing from third party distributors, you are advised to check the expiry date or package conditions before accepting.
f. Customers are advised to read the instructions on the package carefully before consuming the products. Any discovery of allergies or other similar bodily discomfort caused by consumption of our products shall be your responsibility.
g. If, as a result of any future outbreak or natural calamity, for which there is no statutory requirement as of now, we cannot not be held liable for that.
a. Selling price of our products will vary based on the market conditions. The exact selling price relevant to your order will be reflected in your invoice.
b. The prices are reviewed periodically and can be changed.
a. Upon receipt of an order from you, your order shall be delivered by us or through our distribution network/channels partners.
b. The address at which delivery of the products ordered by you are to be made should be correct and proper in all respects.
c. If in any case, you wish to change the delivery address of your order, acceptance of the same shall be at the discretion of management.
d. Delivery time may be subject to climatic, geographical, political or traffic conditions.
6. CANCELLATION BY US
a. In case of climatic, geographical, political or traffic conditions, we reserve the right to cancel your order.
b. No action by the client shall be entertained in case of cancellation of order by us due to climatic, geographical, political or traffic conditions.
c. Upon such situations, you shall be credited in your wallet the amount paid by you.
d. Such cancellation of order shall be communicated to you via email or text message or mobile application notifications.
e. We shall not be held responsible for any delivery related issues created by third party distributors.
f. In case of stock unavailability, we reserve the right to cancel your order.
7. CANCELLATION BY CUSTOMER:
a. A request for cancellation of order by the client can be processed only if communicated to us 48 hours in advance via email or the mobile application.
b. If a customer has placed a one-time order, cancellation of such shall not be accepted if the delivery executive has already left for the delivery of such order.
c. Any cancellation/ non-acceptance of products other than the medium specified herein shall not be entertained and the customer shall be liable to pay the total amount of order.
d. No refund/credit balance in wallet shall be given for a cancellation request/non-acceptance of goods made in any way other than the medium specified herein.
a. All communication shall take place only through website or mobile application.
b. We may communicate non-delivery of your order via email, text message, mobile application etc.
c. Any grievances or redressal shall be communicated to us only via email or Customer Service helpline.
a. Payment can be made online at www.aabaddairy.com or through our Mobile App. This is an automated payment system. Payment can also be made by handover cheques to our Collection executive. Cheques should be on favour of Aabad Dairy Pvt Ltd.
b. Physical collection of payment (Cash/Cheque) is chargeable per invoice.
c. We also accept other modes of payment like PhonePe, GooglePay, Paytm.
d. Incase of payment failure, we are not liable for the same
e. If your cheque happens to get dishonoured due to insufficiency of funds or any other technical reason like signature mismatch, you would have to additionally bear penalty charges and any damages, if caused.
f. In case of non-receipt of payment due to payment gateway issue or any other similar issues, we will not be responsible for any damages caused to the customer and the customer will be liable to pay us the amount for the services offered.
g. However, if we receive such payment from the gateway or any other mode through which such payment was made, at a later stage, the
same shall be credited to the customer’s wallet and can be used by the customer in the next order.
10. REFUND POLICY
a. In the event of discontinuation of the subscription by the customer, the amount in the wallet (excluding any cashback benefit) is refundable by placing the request to the customer support.
b. Refundable amount shall be credited to the customer's bank account/or any other payment gateway associated with the registration.
c. Upon request to refund such amount to an account not associated with the said registration, management shall not be held liable for any fraudulent activities caused by such transfer.
d. Payment gateway charges, if any, shall be deducted from the refund amount.
e. The refund request can be made by you up to 6 months from the date on which such amount was credited into your wallet,
f. Any request for refund shall not be entertained for an amount less than Rs. 1,000/-
a. Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
b. If your use of material on this Website/Mobile Application results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
c. You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
12. SERVICE ACCESS
a. We make every effort to keep the website and the mobile application up and running smoothly. While we endeavour to ensure that this Website and Mobile application is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
b. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
c. Any undue advantage availed by the customer in lieu of such system failure, coding error, maintenance, repair or any other reasons will be recovered and revoked by us.
13. SUSPENSION DUE TO NON-COMPLIANCE OF AGREEMENT:
a. Notwithstanding other legal remedies that may be available to us, we may in our sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide users with access to the Site/Mobile Application if such user -
- is in breach any of the terms and conditions of this Agreement;
- has provided wrong, inaccurate, incomplete or incorrect initiation;
- actions may cause any harm, damage or loss to the other Users or to us.
a. We reserve the right, in our sole discretion, to terminate your access to the products and services offered on the site and mobile application or any portion thereof at any time, with or without cause. We may also terminate your subscription or even registration at any time, without notice, if necessary.
15. MODIFICATIONS IN TERMS AND CONDITIONS:
a. We may, at any time modify the terms and conditions contained on the Site or the Mobile Application without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time.
b. You should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site and the mobile application. However, if you continue to use the site and the mobile application, you agree to accept and abide by the modified Terms and Conditions.
c. Any previous policy shall be deemed to have been updated.
a. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the
material on this Website. We may make changes to the material on this Website, or to the products and prices described in it.
b. NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS.